Working as a plumber in and around Aylesbury and the Buckinghamshire area, I sometimes hear customers’ stories about plumbers-from-hell and such. I’m a fairly good listener and I’ve realised this tells me a lot about the kinds of things customers don’t like or wouldn’t trust in a plumber – and although Buckinghamshire is an area where people of all sorts live, the kinds of things they like and don’t like when they’re paying good money for somebody to do a job for them doesn’t vary that much.
A big customer dislike is the plumber or tradespersonwho either turns up late or at a completely different time from the one agreed. I can understand that and I’d say it’s a good sign if the tradesman turns up when they say they will, as it shows they respect the value of your time and theirs and are more likely to respect it while doing a job for you.
Another thing customers don’t like is tradespeople who won’t come right out with a quote.At – we’ve successfully avoided this by giving you a consultation price upfront so that we can take the time to analyse a problem and offer you an accurate quote for the work that needs done.
And that’s not all – at Aylesbury Plumbing we’re proud of our pricing transparency. We offer fixed prices for many jobs so you know more or less immediately how much you will be paying.
From High Wycombe to St Albams to Berkamstead customersdislike any trades who don’t make it clear that they only carry out particular types of work. So a plumber who is specific about his lines of work is a favourite, and anybody who wastes their time by being vague isn’t. Understandably, anything time-wasting or money-wasting is unpopular.
At Aylesbury Plumbing we are aware that turning up at the appointed time matters, and we will contact you if we’re running late or need to rearrange. We undertake a variety of work, including fixing leaks and burst pipes and installing and replacing a large number of items such as taps, toilets, showers, and baths – all at a fixed price. We carry out fixed price plumbing inspections and all work carried out
outwith 8am to 5pm Monday to Friday, is liable for a 25 out of hours charge. We also offer fixed price drainage work and an emergency plumbing service. That all seems fairly clear, doesn’t it?
So, rather than what not to look for when choosing a plumber in Aylesbury, how about the things to look for – the things that are important when choosing a plumber? Promptness, being clear about what jobs they do and don’t do, transparent pricing, and quotes the customer can understand, are all clearly desirable as are policies like fixed pricing for jobs. So, next time you’re needing plumbing work done in and around the Aylesbury area, you could save yourself a bit of time and grief by giving us a call.